Job Description
Our Energy Experts are a one stop shop for any customer query, we are using cutting edge technology to get our customers talking to the right person - first time. We don’t give our people scripts we want you to be yourself while helping our customers at the same time.
The role will have a mixture of inbound work but also outbound for any assigned customers that need follow up work. Managing your own time and prioritising your work will be key.
Core Responsibilities
1. Provide exceptional customer centric service delivering first contact resolution to our business customers via inbound and outbound phone contact, our electronic platforms and face-to-face interactions.
2. Proactive and positive approach utilising the skills and expertise of those in the wider business areas to resolve customer queries, whilst retaining customer ownership.
3. Manage and adhere to service level and resolution targets for assigned customers
4. To engage with non-customer facing teams to ensure customer requests are completed in a timely manner
5. To ensure our business customer accounts are correct and all requests are completed accurately and first time to enable precise billing for our customers
6. To take responsibility and ownership for customer queries ensuring the customer is responded to promptly & updated frequently
7. Conti...