We are looking for an enthusiastic, confident and highly organised individual to take on the role of Food and Beverage Manager at our Old Moor nature reserve in the Dearne Valley. The cafe is located in our award-winning visitor centre, situated in a semi-rural landscape in South Yorkshire. The Dearne Valley is an excellent example of a formally industrialised landscape which is rich in cultural and natural heritage, evolving from a polluted industrial zone in the 198 s to a green landscape featuring SSSI wetlands, grasslands and pockets of woodlands, on the doorstep of many local people. RSPB Old Moor is a well visited nature reserve popular with the birding community and families alike. With a cafe, shop and thriving events programme supporting our visitors to connect with nature on our beautiful reserve.
About the Role
To lead the delivery of all food and beverage elements, creating an exemplar customer experience, with the aim to maximise the income and profit of the RSPB cafe.
Main Duties (Non-Exhaustive)
* Lead, coach and develop a team of staff and volunteers to deliver excellent customer service.
* Oversee the day-to-day running of the cafe, ensuring a high-quality offer and smooth operation.
* Manage rotas and resources effectively to support team performance and service delivery.
* Deliver against financial targets by managing budgets, costs and commercial performance.
* Ensure effective merchandising and stock control to maximise income.
* Work collaboratively with the wider visitor operations and internal support teams.
* Ensure compliance with all relevant policies, including food hygiene, health and safety, and operational procedures.
* A natural leader who can influence, motivate and inspire people at all levels.
* Customer focused with an ability to deliver exemplar customer service experience, including the ability to manage and respond to customer needs and feedback.
* Sound understanding of systems and procedures necessary to run a commercial catering operation including stock management systems and analysing and interpreting financial data.
* Knowledge of merchandising and selling principles i.e. upselling and add on sales.
* Ability to plan and prioritise workloads.
* Problem solving skills and ability to work on own initiative.
* Able to build and maintain strong working relationships.
* Experience of managing and delivering targets and KPIs for a catering business.
Desirable Skills, Knowledge and Experience
* Experience of working at a visitor attraction.
* Appropriate Catering Qualification e.g. NVQ Catering.
* Proven track record of managing a successful catering operation.
* Excellent verbal and written communications skills and computer literacy skills.
* GCSE Maths and English or equivalent.
This is a permanent/full time post working 37.5 hours per week.
Please note that occasional Sunday working will be required.
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