Location: Hybrid – Theale (RG7 4SW) | 3 days per week in the office
Type: Full-Time | Permanent
AtClarify,we help global enterprise tech brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to scale, we're investing in the infrastructure and talent that power our business- and we’re looking for a hands-on, proactive Junior IT Managerto lead our day-to-day IT operations.
Are you a Senior IT Technician looking for the next step in your career? This is an exciting opportunity to join a high-growth, high-impact environment where your technical leadership will directly contribute to our success.
About the Role
Reporting into our Business Partnering team, you’ll be responsible for keeping Clarify’s IT operations secure, efficient, and forward-looking. You’ll mentor an IT Technician, serve as the first point of escalation for complex technical issues, and help ensure our systems and services support the needs of a fast-moving business.
What You’ll Do
* Oversee the daily running of IT systems, ensuring all networks, hardware, and software function effectively.
* Monitor and respond to all Clarify employees in both UK & USA
* Diagnose, repair, troubleshoot, and maintain hardware and software
* Deliver hands-on support for troubleshooting, system maintenance, and network administration.
* Identify opportunities for system improvements, upgrades, and configurations.
* Collaborate with our internal Learning Academy to shape IT training for employees.
* Monitor performance of all equipment, software, and services, ensuring reliability and compliance with KPIs.
* Act as a trusted escalation point for technical challenges impacting business continuity.
What You’ll Bring
* Previous experience in an IT Lead or Senior Support similar role, with a strong understanding of operational IT in a commercial setting.
* High commercial awareness - you understand how IT impacts wider business strategy and performance.
* Strong prioritisation and stakeholder management skills, with the ability to communicate effectively across all levels.
* A track record of delivering in fast-paced, high-volume environments.
* Self-motivated, collaborative, and confident in owning your area of responsibility.
Technical Skills
* Windows-based IT infrastructure management
* Microsoft 365 deployments, including Teams and SharePoint
* On-premises Active Directory (including GPOs)
* Azure Active Directory and Microsoft Intune
* PowerShell scripting and automation
* IP networking design, configuration, and troubleshooting
* Support for remote and hybrid teams
* Exposure to tools such as Salesforce, Azure AD, Microsoft 365, and SharePoint
Why you’ll love it here
At Clarify, we’re as committed to our people as we are to our performance. We believe in creating an environment where you can thrive - professionally and personally. Here’s what you can look forward to:
* 25 days holiday + bank holidays (with the option to buy 5 extra days)
* 2 annual 'Wellness Days' to recharge and prioritise your wellbeing
* HSF Healthcare Scheme for everyday health support
* Flexible hybrid working – enjoy the balance of home and office life
* Free onsite parking
* Paid sick leave
* Structured onboarding and a personalised development plan tailored to your growth
* A vibrant company culture with regular team incentives and social events
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