Application Support Analyst
Flexible Location: Bournemouth / Eastleigh / Tunbridge Wells
Hybrid Working: 3 Days in Office, 2 Days WFH Per Week
Salary: £30k - £40k DOE + Bonus + Benefits
Deerfoot Recruitment is assisting a respected organisation on the South Coast in the search for an Application Support Analyst. This is an excellent opportunity for a technically minded problem solver to play a vital role in maintaining and enhancing business-critical applications, ensuring smooth day-to-day operations across multiple departments.
The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot issues, support system enhancements, and drive continuous improvement in application functionality.
Key Responsibilities:
1. Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs.
2. Monitor application performance, identify and address potential issues, and implement preventative measures.
3. Liaise between users, IT teams, and third-party suppliers to troubleshoot and resolve application-related problems.
4. Ass...