About Us
Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly.
Role Overview
We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to projects, and keep customers updated throughout.
Key Responsibilities
Act as first point of contact for technical support requests
Log, manage, and resolve incidents in line with SLAs
Troubleshoot hardware, software, and network issues
Provide onsite and remote user support
Assist with project work and system implementations
Monitor performance, backups, and cyber security alerts
Support and administer Microsoft 365 services
Contribute to process improvements and stay up to date with new technologies
Skills & Experience
Strong knowledge of Microsoft 365, Windows/Mac OS, and Active Directory
Basic understanding of Azure services and cloud concepts
Networking skills (TCP/IP, VPNs, VLANs, DHCP)
Familiarity with backup tools and disaster recovery
Awareness of cyber security best practices
Experience using helpdesk ticketing systems
Confident communicator with strong organisational skills
Ability to work independently and manage multiple priorities
Benefits
Company pension scheme
Cycle-to-work scheme
Access to a learning platform with 16,000+ courses
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