Overview
We are Magenta Living, empowering people as our purpose. We guide, teach, and cultivate knowledge and confidence to overcome challenges and seize opportunities. By uplifting each other, we extend empowerment to our customers and communities, contributing to the well-being of the broader society we serve. Working with us opens doors to a world full of possibilities.
Are you looking to work in a vibrant, fast-paced Contact Centre setting? If you thrive on solving problems and making a customer’s day better, consider the role of a Customer Access Advisor at Magenta Living. In our Contact Centre, which handles more than 4,000 inbound calls weekly, you will be the first point of contact for customers, handling queries, concerns and requests and strive to always Do the Right Thing for our tenants. We deal with a variety of enquiry types and customer needs within a wide range of issues, including repairs, housing service, income, emergency issues and assistance. We deliver service through a variety of communication channels, such as telephone, live chat, emails and social media, always aiming to resolve issues promptly.
Our ideal candidate will be a great communicator with experience in customer service, prioritising work, and working under pressure. Experience in Microsoft Office and telephony-based systems would be beneficial.
It is essential that you are adaptable and flexible in your approach to working. You will be willing to work any 5 over 7 days, including weekends, on a variety of shifts between the hours of 07:00 – 20:00. There may also be a requirement to work Bank Holidays and during the Christmas period if needed. This role is a 6 Month Fixed-Term Contract (FTC) to cover our Winter demands.
If you are a natural problem solver with a passion for helping others, apply now!
Please download the full job description to read more about the role.
About Magenta Living
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