The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village often called the jewel of the Cotswolds and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.
Duty Manager - What's in it for you?
Salary £33,656.
Annual service charge - circa 3k per year (non-contractual)
Live-in available for 6 months to help with relocation
Meals included on duty
Employee recognition awards
Cashback healthcare cover after probation
Continued career development with recognised training providers
Generous friends and family rate at Iconic Luxury Hotels
25% discount on all food and beverage
Discount on spa treatment and products
Refer a friend incentive
Team social events, seasonal gifts and much more
Duty Manager - The role:
As a Duty Manager, you will ensure the smooth operation of the hotel during your shift, delivering exceptional guest experiences in line with luxury standards. Youll oversee guest services, coordinate events and weddings, manage remote accommodations, and supervise valet parking operations. This is a hands-on leadership role that requires flexibility, professionalism, and a passion for hospitality.
Duty Manager - Key Duties:
Welcome and bid farewell to guests in a warm, professional manner
Personally escort VIP guests and ensure their requirements are met
Maintain a strong host presence throughout the day, liaising confidently with guests
Coordinate valet parking and guest transportation between property locations
Oversee events and weddings, ensuring luxury presentation and smooth service
Host and facilitate daily Morning Meetings with Heads of Department
Liaise with Reception and Housekeeping to prioritize arrival rooms
Complete daily inspections of hotel facilities and remote accommodations
Prepare daily reports summarizing guest feedback and operational issues
Handle complaints confidently and resolve issues promptly
Ensure compliance with Health & Safety regulations and fire procedures
Assume responsibility for hotel operations in the absence of senior management
Duty Manager- Key Attributes:
Professional, approachable, and guest-focused
Strong organizational and problem-solving skills
Ability to lead and motivate a team
Calm under pressure and solution-oriented
Flexible and adaptable to changing priorities
Duty Manager- Experience and Qualifications:
Previous experience in a Duty Manager or supervisory role within a luxury hotel or similar environment
Exposure to a high-volume hotel, F&B operations, and experience of managing a team are desirable
You will have a keen eye for detail, organisational skills, and be confident in communicating with the team
You must have outstanding planning skills. We want you to be able to manage multiple projects at once with close attention to detail and a willingness to be flexible.
Excellent communication and leadership skills
Familiarity with Health & Safety and Fire Safety procedures
First Aid and Pool Responder certification (or willingness to train)
Join us at The Lygon Arms and lead a team dedicated to creating unforgettable guest experiences in the heart of the Cotswolds!
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