Income Collection Officer
Location: Arlington, London NW1
Pay: £17 per hour
Start Date: 6th July
Full-time / Temporary (with potential to extend)
The Role
We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery. This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions.
Key Responsibilities
Proactively manage a caseload of rent accounts in arrears
Contact tenants to collect outstanding debts via phone, email, and written communication
Assess financial circumstances and agree realistic payment plans
Monitor and review repayment arrangements to ensure compliance
Take appropriate recovery action where agreements are not maintained
Liaise with internal teams and external agencies where necessary
Maintain accurate and up-to-date case records
About You
Proven experience in income collection / debt recovery is essential
Strong background in managing arrears and negotiating payment plans
Confident communicator with excellent negotiation skills
Able to handle difficult conversations professionally and empathetically
Highly organised with good attention to detail
Experience within housing or local authority is desirable but not essential
What's on Offer
Competitive hourly rate of £17 per hour
Immediate start (6th July)
Opportunity to build experience within a reputable organisation
Supportive team environment
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