OA is hiring a Quality Assurance Officer to join our client’s growing meat production team. This role focuses on managing customer complaints, leading investigations, and driving quality improvements across processing, packing, and distribution. You’ll work closely with Commercial, Logistics, suppliers, subcontractors, and clients to ensure food safety, compliance, and customer satisfaction. Location: Uxbridge Hours: Monday to Friday, 9am-5pm (office based). Salary: £38,000-£40,000 – DOE Quality Assurance Officer Benefits Pension 25 days pa, plus UK bank/public holidays (pro-rata for part years’ service). Life insurance Performance bonus Income protection insurance Quality Assurance Officer Key Responsibilities Manage customer complaints end-to-end in coordination with the Commercial team Liaise with warehouses, transport providers and suppliers to conduct investigations Complete and manage Corrective Action Plans (CAPs) Follow up with suppliers for formal response letters and ensure timely closure Analyse recurring issues and drive continuous improvement initiatives Support chargebacks, claims and quality-related commercial matters Handle and maintain Quality Control documentation Promote application of the Quality Control Program across departments, suppliers, subcontractors and clients Assist with customers SAQ’s and web platforms Perform internal audits (tr...