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Detailed job description and main responsibilities
1. Support with care plans given to patients in ED by MHLT
2. Support with ongoing monitoring of patients in ED as directed by the MHLT practitioners
3. Meet and greet patients in ED while waiting for assessment by the MHLT practitioners
4. Escalate concerns regarding a patient's wellbeing or changes to presentation to a registered nurse or team manager
5. Liaise with other teams regarding transfer of care for patients prior to admission or discharge
6. Attend and contribute to handover meetings and contribute to handover to incoming shift
7. Act on own initiative when delivering care, seeking supervision and guidance as required
8. Provide assistance to family and carers in coping with demands placed on them by the patient
9. Promote patient and (where appropriate) carer involvement in all aspects of care
10. Respond to the needs of people sensitively and in a nonjudgemental way with regard to their age, race, culture, gender, religion, sexuality, and disability
11. Recognise and value patients as individuals, acknowledging the importance of always maintaining the patient's respect and dignity and ensure that the care provided respects equality and diversity
12. Demonstrate an empathic understanding of mental health problems and issues.
13. Respond to the needs of people in an honest, non-judgmental, and open manner, which respects the right of individuals and groups.
14. Have a knowledge of risk management and utilise tools in accordance with Trust policy
15. Demonstrate a basic understanding of the causes of aggression, and utilise skills in the prevention, de‑escalation and management of violence and aggression.
16. Be aware of and work to the principles of the Mental Health Act (2015) and Mental Capacity Act (2005)
17. Recognise scope of own abilities and responsibilities and practice within them, referring matters to and seeking advice from senior trained team members as appropriate
Please see attached document
Person specification
Education/Qualifications
Essential criteria
* Health related NVQ Level 3 qualification Or Equivalent relevant clinical experience to vocational qualification level 3
Desirable criteria
* Evidence of continuing professional and personal development
Experience
Essential criteria
* Experience working with people with mental health problems, ideally with experience of working in mental health acute and/or crisis services.
Desirable criteria
* Front line customer service experience
Skills/Abilities/Knowledge
Essential criteria
* Knowledge of mental health issues and relevant legislation
Desirable criteria
* High level communication skills (written and verbal) including an ability to communicate sensitively and work in a setting in which the atmosphere may be highly emotive.
Effort and Environment
Essential criteria
* Self‑motivated, able to work autonomously and independently with confidence when required.
Desirable criteria
* Able to work flexible shifts and internal rotation
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme – Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/
Use of Artificial Intelligence (AI)
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI‑generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download
* Job Description and Person Specification (PDF, 288.4KB)
* Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
* Privacy Notice for Staff (PDF, 268.6KB)
* Staff Benefits (PDF, 2.5MB)
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