Outpatients Manager (Ashford and Canterbury)
We have an exciting opportunity to join our dynamic Outpatient Team! We are looking for a friendly, flexible and motivated Outpatients Manager to manage our forward-thinking Outpatients Departments based in William Harvey Hospital and Kent and Canterbury Hospital. You will work closely with our fantastic nursing team and consultants. You will play a key role in supporting patients who access our consultant led clinics, minor surgery, clinical procedures and pre‑operative assessment services. Our department delivers high quality care across a broad range of specialties including Ophthalmology, Urology, ENT, Orthopaedics, Dermatology, Paediatrics and General Surgery.
Full Time: 37.5 hours per week across a 7 day working rota.
Our department operates Monday to Saturday between 8:00am and 8:30pm, and flexibility to work a variety of day shifts is essential.
Main duties of the job
About the Role
As a valued leader of our Outpatients teams, you will lead an expert team of clinicians who:
* Provide safe, high quality, compassionate care to patients across multiple specialties.
* Support and assist clinicians in running outpatient clinics and minor surgical procedures.
* Work collaboratively within a large, multidisciplinary team to maintain smooth and efficient patient flow.
* Contribute to service improvements and act as a positive role model, upholding our CREATE values at all times.
You will also be supporting the senior management team to lead the governance agenda for the departments and further developing services.
About us
What We Offer
* The opportunity to work with a friendly, supportive and innovative team.
* Exposure to a wide range of specialties, maintaining and developing valuable clinical skills.
* A workplace culture that encourages professional growth and continuous learning.
* The chance to make a real difference in a caring, patient‑focused environment.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We are committed to fostering a diverse and inclusive workplace. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.
Our principle sites are in Margate, Ashford and Canterbury. This role is based in Ashford and Canterbury predominantly, with occasional travel to other sites (Margate or Deal).
Job responsibilities
JOBPURPOSE
The post holder will be responsible for the management and delivery of high standards of effective patient centred care, demonstrating achievement through quality and performance indicators.
The role requires close and continuous working with the outpatient clinical team and consultants to ensure the outpatients service is responsive and supportive of the performance, efficiency, and quality objectives set by the Spencer Private Hospitals (SPH).
To be responsible for the provision of high‑quality individualised care to patients prior to surgical procedures.
Promote Health and Well Being for patients and their families.
Person Specification
Personal Attributes
* Flexible and tactful
* Ability to cope under pressure
* Ability to act as a role model for best practice
* Supportive to staff and committed to staff development
Qualifications
* Teaching and Assessing in Clinical Practice or equivalent
Experience
* Outstanding leadership skills with experience in a clinical senior post
* Knowledge of compliance with CQC regulations
* Proven ability to review, develop and implement OPD services
* Experience of budget management
* Experience of producing management reports
* Surgical Pre‑Assessment
* Experience in Health and Safety regulations
* Experience in Risk Management
Skills
* Excellent communication and interpersonal skills
* IT competent
* Experience in developing policies and procedures
* Clinical Leadership and team building skills
* Commitment to professional development
* Ability to work independently and as part of a multi‑disciplinary team
* Management of clinical risk
* Ability to problem solve
* Track record of ability to implement and develop new services
* Participation in research, clinical audit and clinical effectiveness
* Development of competence based practice initiatives
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£50,856.05 to £58,207.79 a year – dependent upon experience and qualifications
Contract
Permanent
Working pattern
Full‑time, Flexible working, Annualised hours
Reference number
E0005‑26‑0019
Job locations
* Ashford
* Kent
* TN24 0LZ
* Kent & Canterbury Hospital, Ethelbert Road
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