We are thrilled to announce that Lanes Group and Sapphire Utility Solutions have secured multiple contract extensions with our key strategic client, Severn Trent Water. As trusted delivery partners, we will continue providing proactive and reactive wastewater solutions across their network, supporting them through the AMP8 regulatory period – the most significant investment phase the water industry has ever seen.
We are currently recruiting for a Repair and Maintenance Supervisor to join our team, delivering exceptional customer service and innovative operational solutions across the Midlands area. This is a fantastic opportunity to be part of a high‑performing team, working on critical infrastructure projects that make a real difference to communities.
Join us as we continue to grow and shape the future of wastewater services with Severn Trent Water.
About The Role
The Repair and Maintenance Supervisor is responsible for managing remote operational teams across a geographical area. Driving and managing operational performance through effective leadership and management of your teams. Ensuring your teams are working productively, have the skill sets to deliver all work efficiently and ensuring that health, safety and wellbeing are at the forefront of everyone's mind.
Constantly working to improve customer service by striving to deliver a same‑day solution to customer issues. Diving performance management and coaching of resources to deliver efficient same‑day solutions for both the customer and the environment.
Each day brings a fresh challenge, but safe working, quality delivery and a strong customer focus are at the heart of everything you will do.
Location: Shropshire
Responsibilities
Daily Activities
* Issuing daily work packages
* Monitoring safety / compliance on site
* Approving and checking daily risk and method statements
* Carry out cat downloads
* Undertaking safety / compliance / quality audits
* Dealing with customer complaints positively
* Toolbox talks
* Manage other resources e.g., reinstatement, materials, and plant
* Work with the scheduling team ensuring programmes are managed and delivered
* Help manage the defect programme and ensure that KPIs are met, and highway meetings are attended
* Liaise with the Support Services and Streetworks Team to ensure that FPN and Section 74 liabilities are managed
* Complete team inspections to ensure a high level of compliance with a real focus on quality and first‑time reinstatement
Health, Safety, Quality & Compliance
* Maintain full compliance with health, safety, environmental and quality (HSEQ) regulations, ensuring that all site activities are conducted safely and in accordance with Severn Trent Water standards
* Conduct and oversee regular risk assessments, audits, and incident investigations, implementing corrective actions where necessary
* Promote a strong safety culture across all operational teams, reinforcing adherence to safe working practices
Customer Experience & Engagement
* Ensure minimal disruption to customers and communities while conducting survey activities
* Coordinate with customer liaison teams to provide clear communication and engagement where access is required
* Ensure project teams are briefed on customer-related concerns to maintain a positive perception of Severn Trent Water
What You Will Get In Return
In joining Sapphire Utility Solutions as part of the Lanes Group – the UK's largest independent provider – we are committed to fostering a workplace culture that prioritises the well‑being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration and inclusivity.
* 24 days holiday allowance plus bank holidays
* Company vehicle
* Pension
* Death in service
* Employee assistance programme
* Free car parking
This position is open to internal and external candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an internal application form and submit to recruitment.
We are an equal opportunities employer and welcome applications from under-represented members of the community
Strictly no agencies please
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