Account Manager – Facilities Management (Hard & Soft Services) Location: West Midlands Salary: Competitive Car Allowance Bonus Benefits We’re seeking an experienced Account Manager to oversee a prestigious, high-profile visitor attraction in the West Midlands. This role offers full P&L responsibility and the opportunity to lead both hard and soft FM services within a vibrant, customer-focused environment. As the key client interface, you’ll ensure exceptional service delivery across all building, maintenance, and support functions — while driving performance, innovation, and commercial success. Key Responsibilities: * Oversee the delivery of both hard and soft FM services, ensuring full contractual and statutory compliance * Manage budgets and P&L, driving cost efficiency and value for money * Lead and develop on-site teams, fostering a culture of service excellence and safety * Build strong client relationships, acting as the main point of contact for all operational and commercial matters * Manage subcontractor performance and ensure service quality through KPIs and SLAs * Identify opportunities for continuous improvement and sustainability initiatives About You: * Proven experience in Facilities Management (client or service provider side) * Strong background in managing hard and soft services within a complex, public-facing environment * Excellent financial acumen with full P&L responsibility * Confident communicator with strong leadership and stakeholder management skills * A proactive problem-solver who thrives in fast-paced, dynamic settings What’s on Offer: A fantastic opportunity to manage a flagship site with a trusted FM provider that values autonomy, innovation, and professional growth