About the Role:
We are seeking a Field Service Engineer based at our Newcastle depot. The role focuses on delivering first-class service to both internal and external customers, actively seeking revenue opportunities, and discussing these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, providing guidance and advice to customers
* Perform duties in a commercially focused manner, seeking additional service revenue opportunities and promoting aftermarket solutions
* Work according to quotations and time guides, highlighting to management where additional work may be needed
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports, and timesheets in real-time, providing detailed records of work done
* Order parts as necessary and return parts in a clean condition upon job completion
* Work overtime when required and respond to reasonable call-out requests
* Attend relevant product or systems training courses
Requirements
Knowledge, Skills, and Experience
To set you up for success, we look for the following:
* A formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G)
* Relevant experience in repairing and maintaining heavy construction plant, with proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics
* Advanced diagnostic and troubleshooting skills, with a comprehensive understanding of hydraulics, electrics, and EATS
* Effective communication skills with colleagues, management, and customers
* A cost-conscious mindset to ensure maximum profitability
* Strong problem-solving and diagnostic skills
* Confidence in using computer systems and Outlook
* High attention to detail
* Conscientiousness in all aspects of the job
* Reliability, responsibility, honesty, and trustworthiness
* Ability to understand technical literature and systems
Desirable:
* Experience with welding and fabrication
Benefits
What We Offer You
Alongside a competitive salary, you will enjoy the following benefits:
* 5% Employer Pension contribution
* 25 days annual leave plus Bank Holidays
* Cycle to Work Scheme
* Life Assurance (4x annual salary)
* Yulife wellbeing app offering discounts and vouchers
* Financial, physical, and mental health counseling and coaching sessions
* Free Will writing service
* EAP with 24/7 Doctor access
* Healthshield Cashplan for all employees
* Family-friendly policies
* Company events
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