Responsible To: Head of Supporter Fundraising
Location: Hybrid between Butterfly Conservations Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
Job Purpose:
* Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
* Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
* Working with colleagues to ensure our members feel valued.
Specific Tasks:
1. Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
2. Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
3. Ensure all data is held and processed in accordance with BCs Data Protection Policy and individual communication preferences.
4. Responsible for ensuring the ti...