We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.
Job Description
Are you ready to take on an exciting role as part of our Community Team? We are currently looking for a dedicated and detail-oriented individual to join us as an Admissions/Intake Coordinator. In this role, you will play a vital part in the smooth administration of new client intake for our Home Care Packages (HCP) and Commonwealth Home Support Program (CHSP). Your responsibilities will include managing the process of meeting with new clients and ensuring that they receive the appropriate care and support they need.
About the role
* Review My Care Portal for new referrals, plan and coordinate intake appointments for clients with service referrals under the Commonwealth Home Support Package or clients that have been assigned a Home Care Package.
* Provide quality customer service to potential new clients, aiming to meet these clients' needs efficiently and effectively and provide the best possible care and support service.
* Manage incoming enquiries for in-home services and care management
* Record all relevant client communication and information into the client management system and My Aged Care as required.
* Complete intake appointments, presentations, assessments and relevant documentation
* Conduct client follow up as required and liaise with relevant case managers to ensure service delivery meets client expectations and needs
* Work alongside internal departments to respond to client referrals
* Develop and maintain positive stakeholder relationships and engagement and build networks to promote and market Mannacares’ brand.
About you
* Experience within an aged care and/or community services environment
* Knowledge of the CHSP and HCP funding stream
* Demonstrated understanding of sales
* Experience with data entry, referral management, My Aged Care Portal, and other referral media
* Strong Microsoft Office skills with the ability to learn and adapt to a variety of client management systems
* Ability to communicate effectively with a range of people, including older people, staff, families, and particularly concerning the care of consumers
* Outstanding time management skills with an established caseload
* Self-motivated with the ability to work unsupervised and as part of a team
* Current Police Clearance check
* Current Driver’s License and comprehensively insured and registered vehicle
* Competitive rate of pay, including salary packaging options and reimbursement of travel expenses
* We offer flexible working arrangements, free on-site parking, close proximity to public transport and shopping centres
* Employee Assistance Program
* Ongoing training and professional development
* Collaborative and positive working culture, including regular team meetings
Because we’re not-for-profit and community-managed, MannaCare is a little different.
* We’re not motivated by profit-seeking and individual financial gain: we’re primarily focused on serving people who live in or are associated with, the Manningham municipality in a financially sustainable way.
* We don’t rule out anyone who iseligible for our services: even those for whom funding is a genuine issue can still access them.
* We look towards solutions: we’re about people and valuing their lives.
#J-18808-Ljbffr