Overview
To assist the Service Manager/Associate General Manager to develop and deliver high quality, patient/service user focused and cost‑effective pathways and services meeting the requirements of our commissioners and the Trust’s Annual Business Plan.
Responsibilities
* To contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.
* To assist the Surgical Divisional Management Team in ensuring the smooth and effective running of the Division.
* To support the delivery of Gastroenterology 18‑week performance for the Trust ensuring that the access policy is followed, and to support the Service Manager with weekly reporting on Gastroenterology 18‑week performance and supporting the Interim General Manager in capacity planning to ensure sustained achievement of the target.
* To support with budget management for pay and non‑pay within the service areas.
* To ensure that the Division’s activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.
* Support with the responsibility for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services.
* To play an active role within the Division’s Management Team, participating in the full range of the Division’s affairs.
* Deal with and respond where appropriate to all complaints in accordance with Trust policy, ensuring that any necessary remedial action is taken.
* To ensure the efficient organisation of services, co‑ordinating consultant and junior doctors leave in order to support the delivery of 18‑week and access targets.
* Support the Service Manager and Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda.
* To help compile, on a regular basis, complaint analysis for the Division Team ensuring that these are updated within the set timescales.
* To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.
Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
Equality, Diversity & Inclusion (EDI) Commitment
* Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development.
* Widening access (anchor institution) and employability.
* Improving the experience of staff with disability.
* Improving the EDI literacy and confidence of trust staff through training and development.
* Making equalities mainstream.
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