About The Role Job Purpose: To provide survey support & training for Retrofit Assessors & Technical Surveyors for whole house retrofit programmes. Able to train and manage quality on compliant Retrofit Assessments, technical surveys for heating, renewable, fabric and ventilation install. Able to undertake & train basic stock condition surveys. Provide excellent customer service, positive team environment and reporting. Key Responsibilities: Carry out all types of heating surveys & whole house retrofit assessments including kit lists, design, drawings, client schedule of rates, and internal schedule of rates, detailed property information and capturing resident information. All in line with company processes and documented procedures. To liaise with clients and residents to ensure correct design and understanding of their needs for whole house/deep retrofit with a Mechanical & Electrical bias. Understanding and compliance with different client specifications and scopes of work. Understanding of variation and additional extra items when surveying. Carry out surveying and design for renewable energy and alternative heating systems namely Air Source Heat Pumps. To carry out an options appraisal (Modelling) for certain clients and property types to propose and quote the best solution for the client and their resident. Assisting survey schedulers on planning dairies and assisting surveyors with productivity targets on site with technical issues, confirmation of requirements and technical challenges. Attending client site meetings where necessary. Reporting daily/weekly on progress, improvements, and outputs of the team. Use of company software system to complete surveys and appointments (full training provided) Assist and support company Retrofit Designers, Retrofit Coordinators and Survey Manager to ensure surveyors are produced to correct scope and in keeping with in quality and productive expectations. Provide Quality Checks and post surveys auditing and feedback to surveyors. Attend one to one meeting with surveyors on a bi-weekly basis. Flexibility required for contracted deliverys peaks workload. Skills/Qualifications Retrofit Assessor qualified and experience on Elmhurst for a minimum of 2 years. Experience in training and developing staff. Level 3 Traditional Buildings Qualification Domestic Ventilation Qualification Knowledge of Renewable Heating systems, design, costing and materials take off. Experience in customer service and working in occupied homes. Experience of working within the Social Housing Sector on large scale installation contracts, including proven track record in surveying, costing and supervisory roles. Personal Attributes : You pride yourself on truth and share knowledge for the greater good. You are committed to improvement and are an active team participant. You accept responsibility for your role and promote ownership in others. You have a desire to be successful and achieve goals, whether small or large. You are flexible to meet business needs and actively work towards expanding your knowledge and skills. About The Organisation About Us Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence. What We Offer Pension Scheme: Auto-enrolment after probation. Flexible Annual Leave: Option to buy or sell leave after probation. Professional Development: Access to in-house and external training. Employee Assistance Programme: 24/7 support. Refer a Friend Bonus: Reward scheme for successful referrals. Parking: Available at office locations. Why Choose CCS? Skill Development: Access to training programmes, coaching, and mentoring. Career Growth: Clear pathways for personal and professional advancement. Long-Term Contracts: Enjoy stability and job security. We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.