FAANG Company - Junior Salesforce Administrator - Hybrid
Description
We are looking for a highly organised and technically proficient Salesforce Partner Portal Administrator to join the Sales Systems team within EMEIA. In this role, you will be responsible for maintaining, improving, and supporting the Partner Portal environment in Salesforce, which is a key interface for Apple's external reseller and partner community.
You'll work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.
Key Responsibilities
Portal Administration
? Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management
? Maintain portal configurations, page layouts, and custom components to support evolving business needs
User Support & Enablement
? Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed
? Create and maintain user guides, training materials, and FAQs to enable effective self-service
System Maintenance & Improvements
? Identify opportunities for automation, proce...