Job Title: Finance Business Partner
Location: Leicester LE1 / Hybrid 1 day per week remote
Salary: £50,000 - £60,000 per year
Job Type: Full Time, permanent
Working Pattern: Monday to Friday, 9:00am-5:30pm (40 hours per week)
About ATM Group:
ATM Group is a fast-growing, business process outsourcer operating across the UK, EU, and Africa. We partner closely with our clients to improve customer experience, drive performance, and deliver measurable commercial results.
As we continue to scale, we're looking for a commercially minded Finance Business Partner to work alongside operational leaders, bringing clear financial insight, constructive challenge and practical support to help drive revenue growth, improve performance, and strengthen margin delivery across our contact centre operations.
About The Role:
As Finance Business Partner, you will act as the key financial contact for designated contact centre operations and commercial leads. You will support leaders to understand performance drivers, improve productivity, optimise revenue delivery, and maximise contract profitability.
You will translate financial and operational data into clear, actionable insight - helping drive better decision-making across client accounts, workforce planning, and commercial initiatives.
Please note that this is a Hybrid role with 4 days working from our office in Leicester and therefore candidates must have the legal right to live and work in the UK and be able to reliably commute or be planning to relocate to be considered.
Key Duties & Responsibilities:
Partner with Operational Directors, Account Leads and Workforce Planning teams to drive performance across contact centre operations.
Analyse key contact centre KPIs including revenue per FTE, utilisation, billable hours, productivity, attrition, absence, SLA performance, and margin by client/account.
Identify trends and provide recommendations to improve revenue delivery, operational efficiency, and contract profitability.
Support pricing, bid modelling and commercial proposals, ensuring assumptions around volumes, staffing models and productivity are robust.
Develop financial models to assess new client opportunities, contract changes, and operational initiatives.
Support the annual budget and rolling forecast processes, challenging assumptions around volumes, headcount, and revenue delivery.
Work closely with the central finance team to support the preparation of monthly management accounts, providing operational insight and meaningful variance commentary.
Maintain a forward-looking view of risks and opportunities against forecast, particularly around volumes, client performance, and workforce planning.
Provide financial input into contract reviews and commercial discussions with senior stakeholders.
Support the continuous improvement of reporting and insight across the Group as we scale.Candidate Profile:
Minimum 2 years' experience as a Finance Business Partner (Essential)
Qualified Accountant (CIMA / ACA / ACCA) or finalist; strong part-qualified candidates with relevant experience will also be considered.
Experience in a commercial finance or business partnering role; contact centre or service-based experience advantageous but not essential.
Strong interest in understanding operational drivers and how they translate into financial performance.
Analytical mindset with strong Excel skills and confidence building financial models.
Comfortable working closely with operational stakeholders and challenging constructively.
Commercially curious, proactive and solutions focused.
Willingness to learn and develop within a fast-growing business environment - we are open to developing the right individual with strong potential and attitude.What We Offer:
£50,000-£60,000 salary (DOE)
35 days holiday (including bank holidays)
Company pension
Private medical insurance
Life insurance
Enhanced maternity leave
Employee mentoring programme
Health & wellbeing programme
Staff discounts
Company events
Free on-site parking
Referral programmePlease click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Finance Manager, Finance Business Partner, CIMA, Chartered Accountant, Senior Finance Manager, Financial Director, Management Accountant, Finance Specialist, Qualified Accountant may also be considered for this role