Summary To assist with day-to-day accounting tasks, data entry, and general office administration. This includes handling correspondence, preparing documents, and maintaining professional communication with customers and colleagues. Wage £14,722.50 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday – Friday, 8:00am – 4:30pm. 37 hours 30 minutes a week Start date Monday 24 November 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Handle incoming and outgoing correspondence, including scanning, filing, and distributing emails and documents. Answer telephone calls, take messages, and direct enquiries to the appropriate team members in a professional manner. Maintain office records, databases, and filing systems (both digital and paper-based) to ensure accuracy and accessibility. Process supplier invoices and credit notes, ensuring timely and accurate data entry into the accounting system. Assist trades and site staff with purchase order numbers. Support the finance team in maintaining accurate financial records and documentation. Respond to customer enquiries via email and telephone in a friendly, professional, and timely manner. Where you'll work UNIT 25 10 BELL CLOSE NEWNHAM INDUSTRIAL ESTATE PLYMPTON PL7 4FD Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider ACHIEVEMENT TRAINING LIMITED Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule You will receive specific on-the-job training from the employer in your workplace at Total Repair Service (TRS). Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme. You will be working towards: Level 2 Customer Service Apprenticeship Standard. Apprentices must have a Level 2 English and maths (A C or 9 - 4 GSCE) to apply for this apprenticeship. Requirements Essential qualifications GCSE in: English & Maths (grade A C or 9 - 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Customer care skills Problem solving skills Number skills Team working Collaboration About this employer Total Repair Service (TRS) is a Plymouth-based building repair company operating across Devon and Cornwall. We specialise in domestic and commercial insurance repairs, alterations, and refurbishment projects. TRS works with many of the largest national insurers, both directly and through Building Repair Networks. Our friendly and professional approach ensures a first-class, consistent service for all clients, making the repair process straightforward and stress-free. https://totalrepairservice.co.uk/ (opens in new tab) After this apprenticeship Upon successful completion of this Customer Service apprenticeship, you may be offered a permanent role within the company. You’ll also be eligible to progress onto a higher-level apprenticeship, such as Level 3 Business Administration. The skills you gain will be highly transferable, opening doors to future opportunities across sectors including retail, finance, hospitality and beyond. Ask a question The contact for this apprenticeship is: ACHIEVEMENT TRAINING LIMITED David Kellier davidkellier@achievementtraining.com 01752202264 The reference code for this apprenticeship is VAC1000348351.