Solutions Manager – PPS
Mitie Cleaning & Hygiene Services
Location: Hybrid (Birmingham)
Reporting to: Solutions Director – PPS
The Solutions Manager – PPS will be responsible for delivering the PPS Solutions Growth Plan across existing Mitie client accounts and supporting tender activity for new and retained contracts nationally. You will play a pivotal role in utilising Lessons Learned & Best Practice to enhance our client solutions, embedding Best Practice across project delivery.
This is a high profile role at the heart of Mitie’s Projects Growth team. You will shape client solutions, influence strategy and work alongside senior leaders to drive innovation, sustainability and commercial success across Accounts.
Key Responsibilities
* Develop and maintain a comprehensive understanding of Mitie products, services and project delivery value propositions.
* Act as a project delivery Subject Matter Expert (SME) supporting the sales and bid teams.
* Help shape win strategies for bids and complex sales opportunities.
* Identify and develop new business opportunities, enhancements and engagement programmes with key clients and prospects.
* Lead solution design and commercial content, creating holistic, differentiated offerings.
* Work with the Projects Centre of Excellence to integrate emerging digital and AI solutions into PPS value propositions.
* Collaborate with Project and Solutions Directors to resolve live delivery issues.
* Promote a positive customer‑oriented culture, especially at C‑suite level.
* Align Mitie products and services with Clients’ objectives, sharing cross‑sector insights and contributing to the PPS Community knowledge base.
* Contribute to programme plans and business cases, supporting multi‑year client investments.
* Build trusted relationships with current and prospective internal and external stakeholders.
Person Specification
* Proven experience at Solutions Manager, Consultant or Account Manager in project delivery.
* Solid understanding of project management and delivery processes and protocols.
* Skilled at engaging with internal and external stakeholders at all levels.
* Strong communication skills with the ability to adapt messaging to varied audiences.
* Proven ability to deliver results in a matrix environment and embedding strategic initiatives.
* Experience managing high‑level programme plans and investments.
* Graduate‑level technical knowledge of the built environment.
* Ability to translate client feedback into actionable, value‑driven solutions.
* Track record of contributing to revenue growth and margin improvement.
* Ability to embed Mitie’s sustainability initiatives and digital innovation tools into client solutions.
* Drive internal knowledge sharing, feedback loops and embedding strategic initiatives into BAU.
* Capable of passing Central Government Security Clearance (SC) vetting.
Desirable
* Experience in a Centre of Excellence or innovation function.
* Familiarity with sustainability frameworks and digital transformation in project delivery.
* Background in developing value propositions and supporting senior‑level solution workshops.
Qualifications
* Professional qualifications (e.g., RICS, APM, CIOB) are advantageous but not essential.
Benefits
We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme, which allows you to access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
You’ll have access to our flexible lifestyle benefits platform, Choices, where you might purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
You’ll receive high‑street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan, which could even award free shares in Mitie.
Our Mitie Stars award recognises your hard work, with cash prizes each month and a chance to win a top prize of £10,000 at the end of the year.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
Join our Mitie Team
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Facilities Services
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