Customer Service Advisor – Work from Home | Birmingham
An exciting work from home opportunity is now open for a Customer Service Advisor to join a fast-growing start-up based in Birmingham. This remote role is ideal for individuals with outstanding written and verbal communication skills, who are passionate about delivering exceptional customer experiences.
While not essential, prior experience in the aviation industry is highly desirable and will be beneficial in understanding our customer base and services.
This is a unique chance to be part of a dynamic, forward-thinking team, supporting customers across multiple channels and helping shape the future of service within an ambitious Birmingham-based start-up.
Position: Customer Service Advisor
Salary: £25,000 per annum
Job Type: Full Time
Location: Work from Home, Birmingham
About the Role:
This is a great opportunity to join a start-up and be part of a dynamic new team on Birmingham Business Park. As a Customer Experience Coordinator, you will need to provide strong administrative support and excellent customer service to both internal and external clients.
Our client focuses on their customers, and you will be expected to deliver top-notch service, addressing any potential issues before they arise.
Key Responsibilities:
* Process new bookings by accurately inputting data into all relevant tracking systems, ensuring all necessary information has been collected from the customer.
* Monitor, organise, and manage emails across all inboxes, responding to enquiries promptly and addressing all queries accurately.
* Review documentation to identify any discrepancies, ensuring these are corrected before submission to the relevant authorities for approval.
* Send email invitations for pre-fight briefings and track attendance, noting any absences.
* Review passenger manifests to ensure data accuracy and prevent any potential fines.
Candidate Requirements:
* While not essential, prior experience in aviation would be beneficial.
* Outstanding communication skills, both written and verbal.
* Strong administrative and organisational abilities.
* Demonstrated customer service skills, showcasing a passion for delivering high service standards.
* Capable of multitasking and working under pressure to meet tight deadlines.
* Proficient in entering data accurately and efficiently.
* Previous experience with CRM systems is preferable.
Hours of work:
* 11.00-19.00 Monday – Friday 1 hour unpaid lunch break.
* Need to be flexible to work outside of this time frame to meet the needs of the business.
* Flexibility to work from home, when approved by the Operations and Client Services Manager. You will be provided with the following equipment: (Laptop, Monitors (for home use), Mobile phone) If assisting with airport duties, mileage, hotel accommodation and flights (where needed) will be paid for by the company or reimbursed to the employee through expenses on 28 th of month.
Salary, Pension and Contributions:
* £25,000 per annum; paid monthly (28 th of each month)
* Employer pension contribution – minimum 3% (but can match up to 6%)
* Private Medical Insurance – on successful completion of probation
* Mileage at 0.45p per mile for business travel when using own vehicle
* Annual leave runs from 1 st January to 31 st December each year
* Paid day off for your Birthday, in addition to 25 days entitlement
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