Customer Service Advisor (Temp to Perm)
Location: Stevenage
Salary: £13.00 - £14.00 per hour
Contract Type: Temporary to Permanent
We're recruiting a Customer Service Advisor on behalf of a leading manufacturing business.
This is an exciting opportunity for a proactive and customer-focused individual to join a well-established and growing company. The successful candidate will play a key role in managing customer relationships, processing sales orders, and ensuring that all client requirements are met efficiently and professionally.
This position is offered on a temp-to-perm basis, making it ideal for someone looking to build a long-term career within a supportive and dynamic environment.
Key Duties and Responsibilities
* Act as the main point of contact for customers, ensuring all enquiries are handled promptly and professionally.
* Manage and track your own customer accounts, providing full administrative and service support.
* Process and administer all sales orders and amendments, ensuring all departments are kept informed.
* Enter orders accurately and promptly, liaising with Sales Management where necessary.
* Provide customers with regular order book reports, including delivery and material updates.
* Confirm orders and amendments with customers, ensuring correct pricing and delivery information.
* Negotiate delivery dates when needed to meet both customer and production schedules.
* Attend customer meetings (onsite or offsite) to strengthen relationships and support business growth.
* Coordinate the issuing and receipt of customer surveys.
* Work closely with Planning and Operations teams to ensure the sales order backlog is accurate and up to date.
* Attend production meetings when required and communicate relevant updates to customers.
* Process new customer quotations and prepare costed Bills of Materials (BOMs).
* Maintain CRM systems with accurate information on prospects, quotations, and opportunities.
* Provide quarterly updates to customers regarding excess materials and maintain related records.
* Support the invoicing process, including raising invoices for RMAs and tooling services.
* Follow and uphold company environmental policies and procedures.
Skills and Qualifications
* Proficient in Microsoft Office, especially Excel.
* Strong communication skills, both written and verbal.
* Previous experience in a Customer Service Advisor, Customer Support, or Sales Coordination role.
Desirable:
* Experience within the manufacturing or electronics industry (advantageous but not essential).
Benefits
* Competitive hourly rate: £13.00 – £14.00 per hour
* Excellent opportunity for permanent employment after a successful temporary period.
* Supportive and collaborative team environment.
* Ongoing training and career progression opportunities.
If you’re an organised, customer-focused individual looking for your next opportunity, we’d love to hear from you!
Apply today