Join our IT & Projects team as a Level 3 Information Communications Technician apprentice. Most of your role will be IT support with a small digital marketing/data element.
What you'll do – IT
* Provide first-line IT support
* Set up laptops, mobiles, user accounts & permissions (Microsoft 365/Windows)
* Assist with updates, installs, patching and basic networking
* Maintain asset records and documentation
* Support projects (e.g., ERP rollout, testing, user guides)
* Promote good practice in cyber security & data protection
Small part of the role – Digital & Data
* Update website and support social media posts
* Create simple content/presentations
* Build basic dashboards/reports and research competitors
* Trial AI tools to improve how we work
Requirements
* Genuine interest in IT and troubleshooting; customer-focused attitude
* Confident with Microsoft Office (Excel, Word, PowerPoint)
* GCSEs in English & Maths (grade 4/C or above)
* Eligible to enrol on a Level 3 ICT apprenticeship
Benefits
* Mentoring and ~20% off-the-job training time
* Real project experience (ERP, AI tools, new systems)
* 20 days' holiday + bank holidays, plus extra paid time off at Christmas
* Inclusive, supportive team with progression on completion
Job Types: Full-time, Permanent, Apprenticeship
Pay: From £7.55 per hour
Benefits:
* Additional leave
* Employee discount
* Free parking
* On-site parking
Application question(s):
* Do you have GCSE English and Maths at grade 4 (C) or above?
* This role will include supporting colleagues with IT problems, creating reports, and helping with social media/marketing. Which of these are you most excited about and why?
* Are you confident using Microsoft Office applications (Excel, Word, PowerPoint, Outlook)?
* What's one new piece of tech, software, or AI tool you'd love to try at work? (Short text answer)
Education:
* GCSE or equivalent (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person