Role Overview
The Front of House Receptionist will be the face of building, bringing experience from a 5-star service background (hotels, corporate, or airlines). The ideal candidate will demonstrate best-in-class hosting skills, consistently exceeding expectations to deliver a premium experience for all guests, clients, and VIPs visiting the customer suite.
This role is crucial in creating a welcoming, polished, and professional environment, ensuring seamless service and memorable guest interactions. The successful candidate will exude confidence, discretion, and professionalism while thriving in high-pressure, fast-paced environments.
Key Responsibilities
Visitor & Guest Experience
* Greet and welcome guests warmly, ensuring a first-class experience for every visitor.
* Managing VIP arrivals and departures, ensuring seamless and personalised service.
* Arrange taxis for guests when required.
Meeting Room Management
* Manage meeting room bookings, ensuring supplies are stocked and the space is prepared.
* Setting up audio visual equipment and furniture in meeting rooms when needed.
Operational Support
* Maintain a professional and immaculate reception area and customer suite.
* Conduct daily inspections of the suites to ensure cleanliness, functionality and adherence to brand standards.
* Exceptional time management skills.
* Excellent communication skills, both written and verbal, with the ability to engage professionally at all levels.
* Impeccable personal presentation and a confident, welcoming demeanour.
* Strong organisation and multitasking skills, with acute attention to detail.
* Handling guest concerns with professionalism, problem-solving.
Skills & Attributes
* Friendly, professional, and customer-focused with excellent interpersonal skills.
* Highly organised with great attention to detail.
* Ability to multitask and manage priorities effectively.
* Proactive and hands-on approach to problem-solving.
* Communicating clearly with other teams.
Security
* Sign in visitors, issue access passes to contractors
* Sweep the entire floor in the event of an emergency evacuation.
* Assist in emergency situation i.e. fire evacuation and ensure all common areas and fire exits are kept clear at all times.
* To manage any calls and emails to the front of house.
Ability to commute
* Uxbridge
Experience:
* Corporate: 2 years (required)
* Administrative: 2 years (required)
* Prior experience in luxury hospitality, corporate FOH or VIP client facing role (required)
* A SIA license required.
Work authorisation:
* United Kingdom (required)
Hours Of Work
1 person 42 hours a week, day shifts Monday to Thursday 07:30 to 16:30 then Friday 07:30 to 14:30.
Payrate: £13.48 per hour.
Location
UB9 5AJ