Contact Centre Advisor
Basic £27,740, OTE £30k
Guildford
Permanent/Full Time
Our client, located in the Guildford area, is on the lookout for a Customer Service Advisor to join their team. If you are looking for a role within the automotive sector and hold a passion for cars – this could be a fantastic career move! Apply with us today.
Duties & Responsibilities of a Contact Centre Advisor:
* Managing around 80 customer contacts a day — inbound and outbound — and making sure every enquiry gets the attention it deserves.
* Turning enquiries into confirmed bookings and appointments, helping our customers get back on the road quickly and smoothly.
* Maximising service sales and profitability by promoting value-added products and aftersales services.
* Building customer confidence in everything we do by delivering first-class service and attention to detail.
* Following up on enquiries, maintaining accurate records, and creating repeat and referral business through great relationships.
* Running aftercare and prospecting calls to generate fresh opportunities and drive revenue.
* Spotting opportunities to upsell products, promotions, or services to enhance the customer experience.
* Supporting the wider team with enthusiasm and a “can-do” approach — every day is different, and you’ll make it happen
Your Background & Skill:
* Experience in a customer service or sales environment, ideally with a passion for/experience in the automotive industry.
* A natural communicator — friendly, clear, and confident over the phone and by email.
* Customer-focused mindset with genuine care for delivering an exceptional experience.
* Organised and process-driven, with the ability to juggle multiple tasks in a fast-paced environment.
* Proactive, adaptable, and target-driven — you see challenges as opportunities to shine.
* A team player who thrives on collaboration and positivity.
For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy