LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and driven Director of Loss Prevention to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.
JOB SUMMARY
As a Director of Loss Prevention, you will be responsible for safeguarding guests, associates and assets, and ensuring that security and loss prevention protocols align with Marriott brand standards. Reporting directly to the Director of Operations, you will lead the security team, develop preventive strategies, manage risk, and contribute to a safe and welcoming guest experience.
CANDIDATE PROFILE
Education and Experience
1. Significant experience (ideally 5+ years) in security, loss prevention or risk management within a luxury environment in hospitality, retail or related sectors
2. Leadership experience managing a team, with ability to develop talent and enforce standards
3. Strong analytical, problem solving and decision making skills, especially under pressure
4. Excellent communication and interpersonal skills, capable of influencing at all levels
5. Solid knowledge of UK health & safety, security legislation, data protection, licensing, etc.
6. Discreet, proactive, with a strong sense of integrity and professionalism
7. holding an SIA badge is a requirement
8. First Aid CPR certification desirable
9. Ability to work flexible hours, including nights, weekends and bank holidays
CORE WORK ACTIVITIES
10. Assists in the development and implementation of emergency procedures.
11. Oversee all security and loss prevention operations across the hotel (public areas, back-of-house, guest rooms, external perimeters).
12. Develop, implement, and monitor emergency response procedures (fire, medical, evacuation, security threats).
13. Lead investigations into incidents of loss, theft, damage or safety concerns; maintain accurate records and reports.
14. Supervise, train and mentor security officers and associates, ensuring professionalism, vigilance and discretion.
15. Liaise with local law enforcement, emergency services and external stakeholders; and ensure compliance with UK legal requirements, Marriott policies, and industry best practices.
16. Conduct regular risk assessments, threat analyses and audits; propose and execute mitigation plans.
17. Provide strategic guidance to senior leadership on safety & security matters.
18. Partner with HR on incident reporting, claims, disciplinary actions, and associates safety training.
19. Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
20. Maintains required reports and documentation within the Loss Prevention department.
21. Provides means for obtaining necessary medical attention on a timely basis.
22. Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
23. Encourages and builds mutual trust, respect, and cooperation among the departments.
24. Serves as a role model to demonstrate appropriate behaviors.
25. Utilises interpersonal and communication skills to lead, influence, and encourage others; demonstrating integrity whilst leading by example.
26. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
27. Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
WHAT WE CAN OFFER YOU:
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
28. Competitive Salary + 31 days holiday including bank holidays increasing to a maximum of 35 days
29. Attractive Bonus plan
30. Complimentary private medical via AXA
31. Accommodation Service Charge upon successful completion of probation
32. 12.5% Service charge upon completion of probation
33. Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
34. Length of service rewards and invitations to recognition events
35. Monthly/yearly recognition schemes
36. World-class international career opportunities within Marriott hotels tailored to your specific needs
37. Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
38. Professional learning and development opportunities - because a fulfilling career is so much more rewarding
39. Complimentary meals on duty
40. Complimentary dry cleaning - we do like to make an impression!
41. Complimentary use of Gym - because your wellbeing is important
42. Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
43. Enhanced Pension scheme to help you save for the future
44. Life assurance x 3 salary
45. Competitive car lease schemes
46. Cycle to work scheme
47. Access to major high street discounts so you can treat your friends and family
#LI-Onsite
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.