Freelance Property Manager (Part-time, flexible cover role)
Falmouth & surrounding areas
About us
Guested is a growing holiday let management company based in Falmouth. We pride ourselves on a personal approach, making sure every guest feels at home in Cornwall, while giving property owners complete peace of mind. We're now expanding and looking for the right person to join us on the journey.
About the role
We are seeking a reliable, organised and friendly person to support our holiday lets on a freelance, part-time basis. This is a flexible role, with hours that vary week to week, but it will be especially important during times when the owner is away. In particular, we need strong cover over the busy Christmas and New Year period (3 weeks), when guest bookings and support requests are at their peak.
For the right person, this role may grow into more hours and greater responsibility next year as Guested continues to expand.
Responsibilities
* Manage guest messaging, bookings and enquiries (all through our platform) during cover periods
* Be the on-call contact for guests, resolving issues quickly and professionally
* Carry out property checks to ensure properties are presented to a high standard
* Restock properties with essentials (cleaning products, toiletries, kitchen basics etc.)
* Coordinate cleaners, linen services and tradespeople
* When the owner is away: arrange rented linen into the correct amounts for each property before check-ins
* Deliver or collect welcome packs and essentials when needed
What we're looking for
* Based in or near Falmouth, with good local knowledge
* Professional, approachable and quick-thinking in guest-facing situations
* Comfortable using apps or online platforms to manage bookings and guest communication
* Flexible availability (including evenings/weekends, especially over Christmas and New Year)
* Driver with access to a car (essential)
* Hospitality, property management or customer service experience is a bonus, but reliability and attitude are most important
Hours & pay
* Freelance / self-employed basis
* Flexible, ad hoc hours (average 5–10 per week), with additional hours during cover periods
* £14–£15 per hour standard rate
* £16–£18 per hour during busy holiday cover (e.g. Christmas & New Year)
* Additional bonuses available for exceptional guest feedback or handling urgent call-outs
How to apply
Please apply with your CV and a short cover note telling us why you would be a great fit for the role.
Job Type: Freelance
Pay: £14.00-£15.00 per hour
Expected hours: 5 – 10 per week
Benefits:
* Work from home
Application question(s):
* Are you around to work throughout December and through the new year?
Work Location: Hybrid remote in Falmouth TR11 4EF