The Occupational Therapy Service Manager post holder will be a key member of the Care Group F's Senior Leadership Team and will be accountable for the delivery of the care groups performance, financial, quality, safety, risk and patient experience performance. The post holder will be integral in both shaping and delivering the Care Group's strategy in conjunction with the Trust's overall strategies and objectives.
As the successful candidate, you will:
* Work alongside the Therapies senior leadership team and be responsible and accountable for providing comprehensive and robust professional leadership, guidance, advice, support and direction to the OccupationalTherapy profession across their Care Group and the Trust, to ensure that patients are managed and cared for efficiently and effectively.
* Function at a senior level within the leadership team, proactively leading and providing solutions to resolve complex operational issues, in accordance with agreed objectives, targets, quality standards and resource constraints.
Interview date: 16th April 2026
Main duties of the job
Overview of Essential Responsibilities
Operational Management & Service Planning
1. To be accountable for the operational management of the Occupational Therapy Service, balancing priorities and demands within available financial, staffing, and other resources; ensuring that these remain service led.
2. To be accountable for the planning, development, coordination, delivery, monitoring and evaluation of Occupational Therapy services in line with the Trust Strategy.
o To be responsible for transformational workforce review and programme ensuring that the workforce within the service meets the needs of the patients/demands within resources available.
o To support the Associate Therapies Director, Senior Operations Manager and Associate Operations Director to immerse the Occupational Therapy Service in the business of the Care Group so that the service is designed to support effective patient care and flow across the Trust.
3. To work closely with the other Therapy Services Managers in developing a collaborative model of Therapy provision.
4. To lead on the development of profession specific business cases and service level agreements (SLA) and contracts for services provided within and outside the Trust by Occupational Therapy Staff.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
Accountable for providing support the development of an open and engaging culture for patients and staff that encourages excellence in clinical practice, facilitates team working and multi professional care delivery. They will also ensure teams adhere to Trust values and behaviours.
Be part of the Leadership team in the implementation of patient centred clinical operational strategy and plans, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements, linking with external bodies such as commissioners about service developments, contracts and clinical care pathways whilst utilising the expertise and skills of the wider leadership and corporate teams. This includes accountability for the delivery of those clinical and clinical technical services within their area.
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Person Specification
Qualifications
* BSc Occupational Therapy or equivalent
* Registration with Health & Care Professions Council
Experience
* Significant Managerial and/or leadership experience
* Experience of managing, reviewing, planning, developing, monitoring services
* Experience of budget management
Skills
* Ability to make effective decisions
* Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
* Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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