Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre that sits at the heart of service delivery. This Customer Service Advisor position offers the opportunity to make a real impact, supporting residents, applicants, and external partners across a wide range of housing services including rents, repairs, and homelessness.
As a Customer Service Advisor, you’ll be handling a variety of inbound and outbound enquiries while playing a key role in the Everyone Matters programme, ensuring customer data is accurate and up to date. This is an ideal opportunity for a Customer Service Advisor who thrives in a high-volume environment and is passionate about delivering excellent customer service.
We’d love to hear from individuals with experience as a Contact Centre Advisor, Housing Customer Advisor, or those looking to step into a Customer Service Advisor role within housing or a similar environment.
As a Customer Service Advisor, you will be:
Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme
Handling inbound enquiries via phone, email, text, and other channels in a professional and timely manner
Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs
Delivering First Contact Resolution wherever possible across a range of housing-related enquiries
Accurately updating and maintaining customer records across internal systems
Supporting improvements in customer data quality and service delivery
Managing fluctuating workloads across housing enquiries including repairs, rents, and general queriesI’d love to speak to anyone who has:
Experience working in a contact centre or high-volume customer service environment
A strong customer-focused approach with the ability to handle sensitive conversations
Experience within social housing or similar sectors (desirable)
Excellent communication skills across multiple channels
Strong IT skills and experience using CRM systems
The ability to work under pressure and meet performance targetsKey requirements for this Customer Service Advisor role:
Ability to handle high volumes of inbound and outbound calls
Strong attention to detail when recording and updating customer information
Ability to work both independently and as part of a team
Understanding of compliance, procedures, and health & safety responsibilitiesThe role is offering the following benefits:
Full-time hours (37 hours per week)
Opportunity to gain experience within a respected Housing Association
Stable contract with consistent work
Supportive team environment with opportunities to developTravel & Location This Customer Service Advisor role is office-based within a busy Customer Contact Centre environment, supporting a wide range of housing services and customer needs.
If this Customer Service Advisor role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) or call (phone number removed) for more information