IT Network & Cabling Engineer
Permanent / Full-time
IT MSP (Managed Service Provider)
Job Profile
Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar. This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.
Key Responsibilities
* Provide onsite technical support, troubleshooting and maintenance across various client environments.
* Install, configure, and support IT hardware, software and network systems.
* Work with internal teams to escalate and resolve complex technical issues promptly.
* Deliver excellent customer service and maintain high client satisfaction levels.
* Maintain up-to-date documentation of all work carried out and support provided.
* Ensure systems and services meet defined SLAs and customer expectations.
Skills/Experience
Essential:
* Experience in an IT Field Engineer role or similar within an MSP
* Strong knowledge and hands-on experience with: Active Directory and Group Policy administration, Windows Server 2008 and above, Windows Desktop OS (Windows 7 and above), Hyper-V setup and administration, Microsoft 365 tenant setup and administration, SharePoint Online configuration and support, Core networking (DNS, routing, switching), Firewall configuration (Meraki / Draytek / Sophos), Familiarity with VoIP platforms, preferably Gamma, Experience with Apple device support, Previous experience with Managed Service Platforms and RMM tools
Desirable:
* Industry-recognised certifications such as MCSE, CCNP, HP ASE
* ITIL Foundation Certificate
* Experience with Cisco or HP networking infrastructure
* Knowledge of scripting (PowerShell, batch files, VBScripts)
* Understanding of Network Security technologies including IDS/IPS
* Experience with desktop imaging tools and software
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