Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
1. Create standout moments – greet every customer with warmth, energy, and genuine interest.
2. Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
3. Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
4. Live our brand – show customers the benefits of staying connected with Virgin Media O2.
5. Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
6. A genuine passion for delivering brilliant customer service
7. Great communication and problem-solving skills
8. Confidence in handling challenging conversations with care and professionalism
9. A team player who brings positivity and energy to every shift
The other stuff we are looking for
10. A genuine interest in technology and how it can make life better
11. Previous experience in retail, sales, or customer service (though not essential)
12. A proactive attitude and team spirit to thrive in a collaborative environment
What's in it for you
A competitive hourly rate of £12.40
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.