Food and Beverage Supervisor – Based in Loughborough
Hours: 39 hours per week
Shifts: 5 out of 7 days, including a mix of the following shifts:
* 9:30am – 5:30pm (1 day per week)
* 11:00am – 9:00pm
* 1:00pm – 10:00pm
* 3:00pm – 11:00pm
You’ll receive one full weekend off per month and one split weekend off per month.
Salary: £27,844.44 per annum
About the Role
We’re looking for a dedicated and hands-on Food and Beverage Supervisor to join our team at a well-established client. This role requires a strong leader with excellent knowledge of food and beverage service, who can motivate a team to deliver exceptional guest experiences while maintaining the highest operational standards.
Key Responsibilities
Operational Excellence
* Demonstrate in-depth knowledge of menus, food terminology, and service standards.
* Lead by example, ensuring the smooth running of all dining operations.
* Support the Dining Room Manager in day-to-day operations and take full responsibility in their absence.
* Oversee trial shifts, assess suitability, and provide constructive feedback.
* Ensure high standards of food and beverage presentation, service, and guest care at all times.
Team Leadership & Training
* Train, coach, and develop team members to reach their full potential.
* Conduct appraisals, feedback sessions, and performance reviews.
* Maintain accurate training and development records for all team members.
* Identify and address performance issues through supportive and corrective coaching.
* Promote teamwork, motivation, and a positive working environment.
Guest Experience
* Be a visible presence in the Dining Room during service.
* Deliver outstanding guest service, anticipating needs and resolving issues promptly.
* Handle guest feedback and complaints professionally, escalating where appropriate.
* Uphold a friendly, professional image, ensuring every guest feels valued and welcome.
Administration & Communication
* Complete and sign off daily operational checklists.
* Maintain accurate records including staff absence, rotas, and training documentation.
* Manage EPOS operations, guest charges, and revenue control.
* Liaise effectively with other departments to ensure smooth service delivery.
* Communicate clearly with the team through briefings, handovers, and regular meetings.
Sales & Stock Control
* Motivate and encourage the team to upsell and promote daily specials and offers.
* Monitor and order stock according to company procedures.
* Maintain correct stock levels to balance efficiency and cost control.
* Ensure all revenue and stock procedures are followed accurately to maximise profitability.
Health, Safety & Hygiene
* Maintain a clean, safe, and compliant working environment.
* Complete regular safety and hygiene checks, reporting any hazards immediately.
* Ensure compliance with allergen, hygiene, and diligence training requirements.
* Lead by example in following all health and safety policies and procedures.
Professional Standards
* Present yourself in accordance with the clients dress and conduct codes.
* Maintain confidentiality, professionalism, and discretion at all times.
* Support and uphold company values, fostering a respectful and supportive workplace culture.
Security
* Ensure the safe use and return of keys, equipment, and company property.
* Follow correct close-down and security procedures at the end of each shift.
* Adhere to company computer and data security policies.
Other Duties
* Attend training sessions relevant to the role.
* Take initiative in suggesting improvements to operations or guest experience.
* Assist across departments when required to support overall business needs.
About You
We’re looking for someone who:
* Has proven supervisory experience in a restaurant, hotel, or similar environment.
* Is confident, organised, and approachable with excellent leadership skills.
* Has strong knowledge of food and beverage operations.
* Is guest-focused, proactive, and committed to excellence in service.