Customer Alarm Agent
Newcastle NE12 8BU
Salary: Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus
Working Hours: 37.5 hours per week
Shift Pattern:Shifts between Monday Sunday (5 days, 2 days off) from 7:00am until 3:30pm or 11:45am and 8:15pm and 1:30pm until 10pm (Afternoons - rotational shift pattern)
Holidays:29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
We currently looking to develop our team of specialised Alarm Receiving Centre Ambassadors!
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Role Responsibility:
1. Reacting to incidents in a timely manner
2. Processing Alarms signals received from customers property.
3. Reviewing of images and liaising with security guards, police and fire brigade as part of monitoring duties
4. Making quick and accurate choices whilst fo...