Job Description
Wilde Aparthotels is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon, and many more.
At Wilde, we're not just another Aparthotel brand; we're a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city and each Wilde. If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.
We are currently looking for an Operations Manager to join our Wilde Aparthotel in Aldgate Tower Bridge, London, on a full-time permanent basis. This is an excellent opportunity for an individual with a great attitude and friendly manner to join the team at an exciting time for the group.
We are seeking an experienced individual with excellent commercial acumen and a strong F&B background to join our team.
Benefits: We want you and your loved ones to thrive; we’ll support your health, wellness, learning, and development, and if you decide it’s time to start or grow a family, rest assured we celebrate that too:
* Paid Maternity, Surrogacy, Adoptive & Paternity leave
* Generous Annual Leave
* Competitive bonus
* Discounted rates for overnight stays for you, your family, and friends
* Refer and earn scheme if you successfully refer a friend to work with us
* Cycle to work scheme - to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
* Education Support to help you foster new skills, build confidence, and flourish
* Volunteer days: 2 paid volunteer days per year to support causes in your local community
* EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
* Long service rewards
Responsibilities:
1. Supervise and manage the Front Office, Housekeeping, Maintenance, and Bar/Kitchen team
2. Ensure efficient and smooth check-in/check-out processes for guests
3. Collaborate with the Housekeeping and Maintenance Managers and manage high standards of cleanliness and maintenance across the business
4. Oversee the F&B team, ensuring exceptional service and quality
5. Collaborate with the General Manager and other department heads to develop and implement operational strategies
6. Handle guest inquiries, complaints, and requests promptly and professionally
7. Train and develop team members and Heads of Departments to deliver excellent customer service
8. Assist the General Manager with budgeting, forecasting, and financial analysis
Requirements:
1. Previous experience in a similar role in the lifestyle hotel or aparthotel sector is key
2. Strong leadership and management skills
3. Knowledge of Front Office and a strong knowledge of F&B operations is essential
4. Excellent communication and interpersonal skills
5. Ability to multitask and prioritize workload effectively
6. Proficient in hotel management software (Opera) and Microsoft Office Suite
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