Customer Service & Parts Administrator – 12 months FTC
Location: Biggleswade, England, United Kingdom
Employment type: Contract (fixed term)
Seniority level: Entry level
Overview
Join our Maritime Crane department in Biggleswade as a Customer Service & Parts Administrator on a 12‑month fixed‑term contract. You will support procurement and sales of machine parts, help reduce work‑in‑progress stock levels, and develop administrative procedures for Liebherr‑Great Britain Ltd.
Responsibilities
* Promote and prepare parts quotations and sales orders.
* Ensure all urgent parts and after‑sales issues are dealt with and progressed.
* Progress and chase supplier orders and back orders.
* Take calls from customers, liaise with service engineers and other team members, and enter new parts details onto the system.
* Operate the LIKV and My Liebherr systems to identify spare parts.
* Collate information to support internal or external invoices.
* Produce internal and external invoices using all relevant supplied information.
* Recover necessary information from different sources when required.
* File and organise documentation to enable easy retrieval in accordance with company systems.
* Attend meetings and exhibitions off‑site and overseas, including overnight stays.
* Undertake training as required by the company, both at the workplace and off‑site, including overseas.
* Represent the After‑Sales team, Liebherr‑Great Britain Ltd, the Group, and customers in a professional manner.
* Raise warranty orders, sales orders, work orders, purchase requests and invoices internally and to customers.
* Prepare travel and training plans for MCC Sales and After Sales staff.
* Perform duties of other personnel in their absence as required from time to time.
* Arrange flexible coverage with other team members to ensure full desk coverage, including flexing start and finish times.
* Identify and implement improvements to the after‑sales administration process.
* Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, including preparing risk assessments and method statements.
Qualifications / Profile
* Experience in the construction plant or transport industry, preferably in a parts, warranty or service environment.
* Strong verbal and written communication skills at all levels.
* High customer‑service ethic with a positive, proactive approach.
* Team‑player who can collaborate closely with company and customer personnel and promote good relationships.
Our Offer
* Opportunity to work with an industry‑leading manufacturer.
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development opportunities.
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
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