Repairs Administration Team Leader
6 Month Fixed-Term Contract | Up to £35,000 (Pro Rata) | Norwich, Hybrid
We’re working with a well-respected housing association seeking an experienced Repairs Administration Team Leader to manage their responsive maintenance administration team.
This is an exciting opportunity to lead a motivated group of administrators responsible for ensuring efficient, customer-focused handling of repairs and maintenance cases. The role will suit someone with strong leadership skills, a background in housing or property services, and a passion for delivering excellent service.
Key Responsibilities
Lead, coach, and develop a team of administrators handling repair and maintenance requests
Set clear objectives and monitor team performance against KPIs and SLAs
Promote a culture of accuracy, accountability, and continuous improvement
Oversee compliance with administrative and case management processes
Monitor customer satisfaction and ensure timely communication with residents
Produce reports and performance insights for senior management
Collaborate with maintenance managers, contractors, and customer service teams to ensure seamless service delivery
About You
Proven experience in repairs administration within housing, local authority, or property services
Previous experience leading or supervising a team
Strong understanding of maintenance and repairs processes
Excellent communication and organisational skills
Confident using repairs management systems and Microsoft Office
Data-driven mindset with the ability to interpret and act on performance information
Package
Salary: Up to £35,000 per annum (pro rata for FTC)
Contract: 6-month Fixed Term Contract
Hours: 37 per week, Monday – Friday
Location: Norwich, Hybrid
Benefits: Supportive team culture, modern systems, and the opportunity to contribute to a community-focused housing provider