We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
We have an exciting opening for an Anti-Social Behaviour Team Leader to join us on a permanent basis. Based out of our Basingstoke office, this is a full time role working 37 hours a week, with a minimum of 20% of this to be office based to promote collaboration and team working.
Want to know what we can offer you?
* 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
* A productivity-related bonus scheme to enhance your take-home
* A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here’s the facts about the role:
As an Anti-Social Behaviour Team Leader, you’ll line manage up to 10anti-social behaviour officers who deliver a comprehensive cross tenure tenancy enforcement service to our customers, enforcing terms of their tenancy agreement. This includes anti-social behaviour (ASB) cases & investigating potential tenancy fraud cases. As well as taking income cases to court & applying for ‘no access’ gas injunctions.
As part of your management responsibility, you’ll recruit, supervise, support, develop and motivate your team. This’ll help them to deliver a ‘right first time’ service, focusing on the customers’ experience. You’ll carry out regular one-to-ones and employee performance reviews. Identifying areas of training or development needs and making sure that plans are put in place when needed.
You'll have experience in service delivery in a customer centric role, an understanding of the social housing environment, and strong knowledge and application of good procedures and practices relating to anti-social behaviour. Ideally you'll have experience in a housing related management role however this is not essential.
You’ll have proven, in-depth experience in managing tenancy enforcement cases through court process, experience reviewing cases, and a desire to lead and act as a role model to your team and others across VIVID.
Due to the nature of this role, you’ll need you to be able to travel. So you’ll need a full current driving licence with access to a vehicle.
This role is subject to a satisfactory DBS check which will be carried out upon successful appointment.
The Company
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.
Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.
We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the fifth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.
This is summed up in our vision “More homes, bright futures”.
Living VIVID
We’re ranked 91 in the Top 100 Best Companies to Work For and ranked 12 amongst housing associations.
As a ‘people’ business, we work hard to create a high-performing and fun working environment. We invest in our people’s development, whilst looking after their wellbeing with our award-winning initiatives.
We’re committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies.
We’re a disability confident leader with disabled-friendly offices and we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form.
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