Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As a Change Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.
Key job responsibilities
Create, oversee, and drive a culture of safety and wellbeing
Analyse and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work collaboratively with management-level colleagues to standardise shift practices
Lead Under the Roof team and relationships with Delivery Service Partners
Directly manage, support and develop shift managers
A day in the life
Working within this high performing team in Wakefield DLS4.
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions.
There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
BASIC QUALIFICATIONS
- Bachelor's degree, or Master's degree
- Experience in people management
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience using data to influence business decisions
- Experience in English-language communication skills, both written and verbal
- Experience directly managing shift leaders, operational supervisors and a team to deliver and execute operational shifts and projects
PREFERRED QUALIFICATIONS
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience in warehouse operations and logistics or equivalent
- Experience with the Microsoft Office Suite including Word, Outlook, and Excel