Job Summary
We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role requires strong organisational skills and the ability to multitask effectively.
Duties
* Deal with all general enquiries efficiently and courteously and when necessary in private, explain procedures and make new and follow-up appointments by booking, cancelling and rearranging appointments
* Answering phones in a timely manner
* Processing telephone requests and in person requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Dealing with prescriptions requests within the timeframe standard set.
* Take messages, ensuring accuracy of detail and prompt appropriate delivery
* Daily management of tasks and patient notes
* Chasing up results for patients and dealing with urgent results for the GPs
* Printing blood forms and completion of any other forms as necessary
* Chaperoning patients as and when required
* Safely handling / processing samples received from patients following practice protocols
* Attending mandatory training sessions
* Accept payment and issue receipts for relevant charges for private (non General Medical Services) services
* Provide support in achieving the Practice Targets such as QOF
* Maintaining full familiarity of the appointment system and request training where necessary
* Registering new patients within the timeframe standard set.
* Maintaining patient records up to date mainly contact numbers and address within timeframe as prescribed by the practice's policy
* Cover reception front of house namely checking in patient for clinics and dealing with any requests whilst adopting relevant triaging protocol
* Dealing with any queries from clinicians in a timely manner
* Attending team meetings
* Ensure adequate amount of forms/documents are maintained at the front desk for an efficient front desk customer care process
* Ensure each clinical room is prepared in readiness each morning
* Ensure doors are locked at end of closing shifts
* Any other duties considered appropriate to the post.
Requirements
* Previous office experience is essential; experience in a medical setting is highly advantageous.
* Strong administrative skills with proficiency in using office equipment and software.
* Excellent communication skills, both verbal and written, with a strong focus on customer service.
* Ability to work well under pressure while maintaining attention to detail.
* A compassionate approach towards patients and an understanding of their needs is crucial.
* Flexibility to adapt to changing priorities in a fast-paced environment. If you are passionate about providing excellent patient care and possess the necessary skills, we encourage you to apply for this rewarding opportunity as a Medical Receptionist.
Job Types: Full-time, Part-time, Permanent
Pay: £12.21-£12.45 per hour
Expected hours: No more than 37.5 per week
Benefits:
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Flexitime
* Free flu jabs
* Free parking
* On-site parking
* Sick pay
* Store discount
Application question(s):
* Are you SystemOne trained ?
Work Location: In person