Job summary
An exciting opportunity has arisen to recruit a professional leadership and operational manager to support the Administrative Workforce across Community Services in Harrogate, Hambleton and Richmondshire and Specialist Services across North Yorkshire, York and Selby. The post has oversight of administrators in 14 teams; there is a degree of travel required in order to fulfil this role, therefore a driving license and own vehicle will be needed.
With this in mind, we are looking for someone who is self-motivated and keen to work across teams, acting as a positive role model; to work alongside the Service and Team Managers, to provide professional leadership, to set and maintain administrative standards across the Adult Mental Health Service teams. We are looking for someone who is conscientious, dedicated and passionate about providing a professional, efficient administration support service to our service users and clinical teams.
Main duties of the job
The role involves supporting the Team Managers and Service Managers to determine quality standards and aims to provide a sustainable and effective administration service. The primary role will also include supporting the line management of staff, including the management of supervision, annual appraisals, peer meetings and supporting the training and development of our admin workforce.
We recognise that administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care that we would want for ourselves and our loved ones.
Staff recognition is very important to us and we work closely with colleagues from across the trust to support development, the staff voice and to recognise teams and individuals through our Greatix and Star Award schemes, highlighting the outstanding work being done every day.
About us
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
Being part of the Trust and adult services, it also means that we want our staff have a great experience at work and have opportunities to progress their ambition and personal development.
Details
Date posted
12 February 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-NYA A
Job locations
Hummingbird House in Harrogate or North Moor House in Northallerton
Harrogate or Northallerton
HG1 5QE
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Previous applicants for this post need not apply.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
Job description
Job responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Previous applicants for this post need not apply.
Due to the nature of the role it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
Person Specification
Qualifications
Essential
* BTEC or NVQ or Diploma, Level 5 in Leadership and Management OR Business Administration OR demonstrable equivalent knowledge gained through relevant work experience, plus a willingness to work towards the Level 6 in Leadership and Management within an agreed timescale
* IT Qualification (e.g ECDL, RSA) OR equivalent knowledge gained through relevant work experience
* Key skills/functional skills in literacy and numeracy Level 2 OR GCSE/O Level (Grade C and above, Grade 4 to 9).
Experience
Essential
* Significant experience managing and/or supervising staff. Including experience of managing HR related tasks e.g. sickness absence, recruitment, etc
* Implementing and maintaining systems and processes within an administration team.
* Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
* Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
* Experience of budget management and monitoring expenditure
* Experience of organising, planning and delivering projects.
Knowledge
Essential
* Excellent Knowledge of Trust policies and procedures
* Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
* A deep understanding of quality improvement techniques and implementation styles
* Organising competing demands and workloads, meeting deadlines using delegation where necessary.
* Problem solving for an area of work or developing alternative or additional procedures
Personal Attributes
Essential
* To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings
* Positive, motivated and the ability to be calm under pressure and meet deadlines
* Punctual and professional attitude and lead by example.
* Flexible approach to supporting colleagues and the service which may involve travelling to various locations and shift patterns.
* To take responsibility for self and committed to continual personal development, being able to accept and respond positively to feedback.
* Ability to prioritise work.
* Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
* Committed to promoting a positive image of people with mental health conditions and/or learning disabilities.
* Ability to deal with distressing or emotional circumstances and to support team members with signposting to additional services if necessary.
Person Specification
Qualifications
Essential
* BTEC or NVQ or Diploma, Level 5 in Leadership and Management OR Business Administration OR demonstrable equivalent knowledge gained through relevant work experience, plus a willingness to work towards the Level 6 in Leadership and Management within an agreed timescale
* IT Qualification (e.g ECDL, RSA) OR equivalent knowledge gained through relevant work experience
* Key skills/functional skills in literacy and numeracy Level 2 OR GCSE/O Level (Grade C and above, Grade 4 to 9).
Experience
Essential
* Significant experience managing and/or supervising staff. Including experience of managing HR related tasks e.g. sickness absence, recruitment, etc
* Implementing and maintaining systems and processes within an administration team.
* Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
* Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
* Experience of budget management and monitoring expenditure
* Experience of organising, planning and delivering projects.
Knowledge
Essential
* Excellent Knowledge of Trust policies and procedures
* Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
* A deep understanding of quality improvement techniques and implementation styles
* Organising competing demands and workloads, meeting deadlines using delegation where necessary.
* Problem solving for an area of work or developing alternative or additional procedures
Personal Attributes
Essential
* To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings
* Positive, motivated and the ability to be calm under pressure and meet deadlines
* Punctual and professional attitude and lead by example.
* Flexible approach to supporting colleagues and the service which may involve travelling to various locations and shift patterns.
* To take responsibility for self and committed to continual personal development, being able to accept and respond positively to feedback.
* Ability to prioritise work.
* Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
* Committed to promoting a positive image of people with mental health conditions and/or learning disabilities.
* Ability to deal with distressing or emotional circumstances and to support team members with signposting to additional services if necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Hummingbird House in Harrogate or North Moor House in Northallerton
Harrogate or Northallerton
HG1 5QE
Employer's website
(Opens in a new tab)
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Hummingbird House in Harrogate or North Moor House in Northallerton
Harrogate or Northallerton
HG1 5QE
Employer's website
(Opens in a new tab)