Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. We've placed 4 new starters and we need 2 more!
This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year.
This role is offered on an initial 6 month contract starting March/April. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs.
What you'll be doing
1. This is a fast paced, high volume customer environment, where quality and output both matter
2. Handling inbound customer queries by phone and email across pre and after-sales
3. Accurately processing orders, payments, returns and repair requests
4. Managing pricing, product information, stock and delivery queries
5. Owning complaints end-to-end- resolving issues with accountability and empathy
6. Liaising with logistics providers and internal teams to ensure timely resolutions
7. Raising credit notes, arranging repairs and handling warranty queries
8. Keeping systems updated and working to clear SLAs and KPIs
9. You'll be trusted to manage your time well, stay calm under pressure, and s...