Operations / Project / Data Analyst
Technical Skills
Essential-
* Cards and Payments consulting experience
* Strong client presentation and communication skills
* Credit card authorisation knowledge
* Effective project coordination and stakeholder management
* Proficiency in Microsoft Word and Excel
* Ability to coordinate meetings and summarise solution designs clearly
Desirable-
* Experience with Snowflake, Tableau, Salesforce, and advanced Excel
* Data analysis experience
* Ability to develop PowerPoint training materials
Job Description
* Provide operational support to acquirers, issuers, network-to-network partners and processors, researching and resolving complex operational issues.
* Support business development teams in expanding acceptance, issuance and optimisation of authorisation approval rates.
* Assist participants through the semi-annual release process, managing and coordinating certification activities.
* Ensure participants remain compliant with network operating rules and regulations, coordinating EMEA compliance activities including waivers, audits and BCP data reviews.
* Engage with participants and internal stakeholders to support network initiatives, including settlement issue resolution and ProtectBuy / SCA project coordination.
* Analyse end-to-end transaction processing (authorisations, clearing, disputes etc.) Troubleshoot issues and acceptance complaints, and support issuer and acquirer launches.
* Lead the Salesforce initiative to improve efficiency and automate EMEA reporting.
* Manage EMEA data analysis and presentations for forums, business reviews and ad-hoc reporting.
* Coordinate closely with Senior Managers and Directors to support strategic initiatives and operational priorities.