Operations Manager
Location: Crondall, Hampshire office based
Salary: £35,000 to £38,000 per annum depending on experience
Full time, permanent, 37 hours per week
We are a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.
Following an internal promotion, we are now seeking an experienced Operations Manager to support the continued growth of the practice and oversee its day to day operational, financial and IT functions.
This is a key role, working closely with the Practice Manager and senior leadership team to ensure the practice runs efficiently, compliantly and effectively.
About the role
The Operations Manager will take responsibility for the smooth running of the practice, with a particular focus on finance, IT and operational performance.
Key responsibilities will include:
Operations and administration
Managing the day to day activities and performance of the Operations and QA team
Reviewing processes and identifying efficiencies to improve productivity and reduce costs
Overseeing procurement and managing supplier relationships
Managing company policies, procedures and facilities including health and safety
IT management
Acting as the main point of contact for IT and telephony matters
Managing system access, hardware, software and user permissions
Liaising with external IT providers to resolve issues
Supporting the rollout of new systems and upgrades
Overseeing IT budgets, licences and information governance compliance
Financial management
Supporting budgets, P&L, cash flow and financial reporting
Managing billing processes, utilisation targets and cost control
Monitoring performance against financial targets and identifying improvement opportunities
People management and leadership
Managing recruitment, onboarding, appraisals and mandatory training
Supporting staff wellbeing and promoting a positive workplace culture
Acting as a key link between clinical and non-clinical teams
Compliance and quality
Ensuring regulatory and legal compliance including GDPR, DBS and professional standards
Supporting audits, insurance requirements and complaint handling
Contributing to business planning, development and growth initiatives
About you
You will be an experienced operations or management professional with strong organisational, financial and IT skills, confident managing multiple priorities in a fast paced environment.
The successful candidate will ideally have:
At least five years experience in a management or supervisory role
Strong understanding of basic accountancy including P&L, payroll and expenses
Advanced IT skills including Microsoft 365 and Excel with experience using pivot tables
Experience of managing teams, performance reviews and appraisals
Excellent communication skills and attention to detail
Ability to manage external suppliers and service providers effectively
Experience within healthcare, private practice, SEN or working with local authorities and schools would be advantageous but is not essential.
A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.
Benefits
Salary of £35,000 to £38,000 depending on experience
25 days annual leave plus bank holidays
Pension scheme
Death in service benefit
Health care and health insurance
Office based role with home working available when required
Flexible working hours between 8.30am and 5.30pm
Interested? Please apply with your latest CV.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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