Deal efficiently and effectively with correspondence and queries, often of a highly confidential nature from other agencies and the general public Deal effectively with all other correspondence and queries relating to the Service Ensure all patient/client correspondence and investigations are filed into casenotes within required timescales and prior to outpatient attendance Maintain an accurate Medical Records filing system, ensuring casenotes are tracked appropriately Process incoming referrals, liaising with core team members and Admin Team Leader regarding incoming referrals and allocation Assist in supporting the Team Meeting as and when required Ensure client appointment booking systems are well managed and maintained Carry out health and safety responsibilities in accordance with Directorate and Health Board policies and procedures