CRM Manager Location: Hybrid (Kent) Salary: Up to £75,000 We are seeking a talented and experienced CRM Manager to join a fast-growing, customer-focused company. In this role, you will lead and optimise CRM strategies, focusing on driving customer engagement and delivering measurable results. If you are a data-driven professional with strong organisational and analytical skills, we want to hear from you! Key Responsibilities: List & Segment Management : Manage and optimise customer lists, flows, and segments within Klaviyo to maintain engagement and relevance. Performance Metrics : Monitor and analyse CRM performance, providing actionable insights to enhance performance, deliverability, and key KPIs. Campaign Management : Plan, execute, and manage daily CRM campaigns, conducting A/B testing to fine-tune strategies for maximum impact. Workflow & Hygiene Management : Ensure smooth customer journeys through effective management of workflows and maintaining data accuracy and list hygiene. Collaboration with Customer Service : Work closely with the customer service team to ensure a steady flow of engaged leads that align with sales goals. Innovation & Updates : Keep up with the latest CRM technologies and tools to improve processes and collaborate with design teams to create impactful campaign assets. Qualifications: Proven experience as a CRM Manager or in a similar role. Strong proficiency in CRM systems, particularly Klaviyo. Excellent organisational, multitasking, and problem-solving abilities. Experience in data analysis and performance tracking. Expertise in A/B testing and campaign optimisation. Strong communication and collaboration skills. Familiarity with Figma for design collaboration is a plus. Strategic thinker with attention to detail. Why Join Us? Hybrid working model, based in Kent. Competitive salary of up to £75,000. Be part of a forward-thinking company committed to growth and innovation. If you're ready to take your CRM career to the next level, apply today!