We are a technology business operating in the global energy sector. ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower. That is where you come in. ROLE SUMMARY Reporting to the Engineering Manager as a Senior Software Engineer (Incident Support), you will be responsible for delivering high-quality, clean code while specialising in incident management. You'll work alongside an agile squad to analyse and resolve software incidents, diagnose root causes and implement preventative measures to minimise recurrences. Your senior position requires you to positively influence other squad members within your tribe in following appropriate pull request processes, testing standards, and code reviews. You'll contribute to agile ceremonies while collaborating with specialists and stakeholders to resolve complex technical issues and document solutions to build team knowledge. As an incident resolution specialist, you'll take ownership to diagnose and resolve software-related problems in a timely manner, analysing logs, data and reports provided by our service desk to identify root causes. You'll be a key contributor to the continuous development and maintenance of our support procedures, ensuring knowledge is effectively shared across the squad. This role combines software engineering excellence with incident resolution expertise, requiring both technical proficiency, good communication skills and strong problem-solving abilities to maintain system stability across our tribe's product services. KEY RESPONSIBILITIES Working with the Lead Software Engineer you will review and refine your deliverables to provide confidence in the technical delivery of functionality. Working with our Product Owners to determine priority and criticality of incidents, participating in Incident Bridges where appropriate Take ownership of our Observability strategy, helping define, implement and maintain monitoring standards, alerting practices, and continuous improvement of system visibility across our product services Provide essential out of hours incident support as part of our service reliability strategy. Providing regular status updates on progress against the technical debt within domain area, escalating any risks or issues. Contributing to technical discussions which influence technical decisions for the squad or tribe. Working with squad members in pair programming or solo to write the software or configure the service that is being delivered in this initiative. Contributing to the appropriate guild with ideas where time might be saved, outcomes improved with the aim of shaping best practice. Working with your Chapter to ensure that the skills and knowledge in your discipline are always improving. Contributing as a member of an agile team; attending team meetings, working closely with the Test Engineers and Product Owners in the squad and participating in initiative meetings. Promote continuous improvement by actively identifying opportunities to enhance engineering processes, embracing change, and confidently experimenting with innovative tools and methodologies that drive efficiency and quality across ENSEK. Foster and maintain a positive ‘can do’ attitude, building collaborative working relationships with the whole engineering squad and sharing skills and knowledge, which includes mentoring Software Engineers. Adding value to the experience of our clients, colleagues and other relevant stakeholders through practicing and promoting the ENSEK values. TECHNICAL SKILLS: Experience/knowledge of C#, SQL, JavaScript and React. Experienced Software Engineer with a background in both delivery-focused environments and technical support or incident management, bringing valuable perspective to problem resolution. Ability to analyse complex business problems and design workable technical solutions is a must. Excellent knowledge of the software development life cycle, testing methodologies and implementation of end-to-end delivery within an Agile environment. SOFT SKILLS: Experience of working in the Energy/Utilities would be advantageous but not essential. An interest in cloud-based technologies with experience being advantageous. Strong communication skills, able to clearly articulate status, risks and issues within the squad and with senior stakeholders. Values the importance of teamwork and experience of working as part of a remote, multi-disciplined team is advantageous.