Title: Senior Specialist of Benefit Operations
Location: Chester, UK - Hybrid
Client: Leading Pharmaceutical Company
Type: 12 months contract - full-time
Main Responsibilities
* Oversee end-to-end administration of employee benefits across assigned markets, ensuring accuracy and a positive user experience.
* Serve as the escalation point for complex benefits queries and effectively communicate plan provisions and policies.
* Document and update processes, work instructions, training materials, and knowledge articles.
* Implement new benefit designs, process changes, and continuous improvement initiatives.
* Manage daily benefits operations, including eligibility, enrolments, status changes, terminations, claims, invoicing, and vendor coordination.
* Lead annual enrolment cycles, maintaining activity calendars and working closely with system providers.
* Troubleshoot and resolve benefits-related issues raised by employees, HR, and external partners.
* Review and update employee-facing content, vendor platforms, and system-generated communications.
* Support compliance activities, audits, and risk identification, recommending corrective actions.
* Collaborate with strategy teams to operationalize and deliver broader benefits solutions.
* Identify opportunities to improve People Services systems and processes and support system changes and testing.
* Train HR team members on benefits processes and updates.
Main Requirements
* Bachelor’s degree or equivalent professional experience.
* Extensive experience in benefits administration.
* Strong analytical skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
* Working knowledge of HR processes, employment laws, and benefits regulations for relevant regions.
* Proficiency in Excel (vlookups, pivot tables) and Microsoft Office.
* Experience in multicultural, multi-country environments and ability to collaborate across global teams.
* Clear communicator, able to simplify complex information for different audiences.
* Familiarity with HR shared services and systems such as Workday, ServiceNow, Darwin, and Ariel.
ABOUT PLANET PHARMA
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com