Salary: £60,000 - 90,000 per year Requirements: Proven experience as a User Researcher within UK Government or NHS environments Strong understanding of GDS standards and service design principles Experience delivering research across Discovery and Alpha phases Demonstrated experience working within cross-functional UCD teams Experience collaborating with Product Managers to design effective public-facing services Strong stakeholder engagement and communication skills Experience supporting or contributing to GDS, CDDO, or MyGov D1 Service Assessments Exposure to assessment requirements at Discovery and Alpha stages Experience working in complex, large-scale digital transformation programmes Comfortable operating in fast-paced, delivery-focused public sector environments Able to balance hands-on research with stakeholder engagement Confident working autonomously within a contract setting Focused on delivering measurable outcomes from research activity Responsibilities: Plan and conduct user research across Discovery and Alpha phases Work collaboratively within a multi-disciplinary UCD team Partner closely with Product Managers to shape service direction Design and execute appropriate research methodologies, both qualitative and quantitative Synthesise research findings into clear, actionable insights Advocate for user needs across stakeholders at all levels Support the design of accessible, user-centred public services Contribute to service design activities aligned to GDS principles Technologies: Support UX UI Design More: We are supporting a major UK public sector organisation undertaking large-scale digital transformation across citizen-facing services. We are seeking an experienced Senior User Researcher to join a multidisciplinary User-Centred Design team and help deliver high-quality, accessible digital services aligned to GDS standards. This is a contract role through November based in London on a hybrid working basis, with BPSS clearance required. We offer the opportunity to work on impactful Discovery and Alpha work in a fast-paced, delivery-focused environment alongside designers, product managers, and engineers, helping shape services that meet the needs of the UK public. last updated 21 week of 2026